I stayed in a King Room for 3 nights and really enjoyed the chill vibe and comfy bed—they even had a small fridge, which came in handy! Relaxing by the pool and taking advantage of the complimentary coffee in the morning were nice touches. The only downside was the somewhat old decor, but it didn’t bother me too much at all. 😊

I cannot stress enough how horrible my stay was. The room was filthy, with dirty tables and a weird odor that made me feel nauseous. The staff completely ignored my complaints, offering no solutions or apologies. There were dangerous metal protrusions in the floor that caused my nephew to stub his toe several times. This place looks like it hasn't seen a cleaning crew in ages!

This place suits me perfectly with great wi-fi, flat-screen tv, and 24-hour reception. The staff helped me find car service on my first stay, and I was always comfortable here. You won’t regret choosing it!

the room was decent, and it was nice that the hosts allowed us to check in early with a small fee. the staff was very helpful during check-in, which made our arrival smoother.

recommend

I recently stayed for a family trip and was pleasantly surprised by the comfy beds in our room. The location was also great for exploring nearby attractions like the Japanese Gardens. Although there were some cleanliness issues, the front desk staff was attentive and helpful, making our stay enjoyable overall.

I appreciated the friendly front desk staff who were attentive and helpful. The linens in the room were comfortable, ensuring a restful night. The location was convenient for exploring Hayward, making it accessible for my needs as a senior.

Improve cleanliness in common areas and rooms.

Request a different room if it smells unpleasant. it made a big difference during my stay.

The bed was super comfy, and the area was quiet, perfect for a good night's sleep.

The staff were friendly and the room layout worked well for our family. It was convenient to access restaurants and fun spots nearby.

My kids wished there were better cleanliness standards, especially in shared spaces.

Not the best experience

The room was decent, and I appreciated being able to check in early for a small fee. However, the area felt kinda sketchy, and I saw some unsavory characters hanging around. Plus, the pool was closed, which was a bummer. Just make sure you're okay with a less-than-ideal location before you book.

would definitely return here

The king room had nice updates with a flat-screen TV, air conditioning, and a private bathroom with free toiletries. Bedding was fresh and there was a microwave and fridge for convenience. Breakfast included some decent options and the area was pretty quiet. It was also close to shopping spots, making it convenient for dining.

The early check-in was appreciated, and the staff were genuinely helpful, which made my arrival easier. However, the room had a lingering smell of smoke, despite being labeled non-smoking, and the overall cleanliness left much to be desired, with dirty linens and a grimy bathroom. Additionally, the surrounding area felt unsafe, detracting from any potential positives during the stay.